Understanding Your NCB Account Status: Active, Inactive or Dormant
At NCB, we want banking to be easy and straightforward. Sometimes bank terms can be a little unclear, so we've broken down what it means when an account is 'Active', 'Inactive', or 'Dormant'.
Let's Decode Account Statuses
Active Accounts: Let's Go!
Your account is considered ' Active ' when you regularly make transactions with your Current or Savings account, whether online or with the NCB Mobile app, at the ABM, in-store at a POS machine using your NCB Visa Debit card, or at our branches. And that's where we want to keep it!
Taking a Break? That's an Inactive Account.
Sometimes things get hectic, and you might not use your account for some time. If you don't make any transactions for 6 months for Current Accounts or 12 months for Savings Accounts, your account slips into 'Inactive' mode.
Sleep Mode: Dormant Accounts.
When an account hasn't been used for quite a while, we label it as 'Dormant'. This happens 30 months after a Current Account becomes inactive or 24 months for a Savings Account. That's about 3 years of no use.
Note: Automatic transactions or standing orders won't stop your account from becoming inactive or dormant. After they are set up, automatic transfers as bank initiated actions, not customer actions.
Time to Wake Up Your Account and Start Banking with NCB Again
Waking Up Your Inactive Account
Reactivating an inactive account is a breeze! All you have to do is make a transaction like a deposit, transfer, or withdrawal via our ABMs, online banking services or the NCB Mobile app, or you can do some shopping with your NCB Visa Debit card. And just like that, you're back in action!
Reactivating Your Dormant Account
If your account is dormant, there's a bit more to do because we need to make sure it's really you. So, you'll have to update your 'Know Your Customer' (KYC) info. You can do this by popping into a branch or by sending a certified letter of instructions and certified copies of your updated KYC documents via registered mail and use our video verification service on remoteonboarding.jncb.com if you are overseas (you can call us at 888-NCB-FIRST if you need guidance with this). It's all about keeping your money safe!
Visit jncb.com/branches to make an appointment to visit a branch.
The Perks of Staying Active with NCB
Keeping your NCB account active is not just about making transactions; it's about reaping the benefits too!
• Grow Your Savings: Watch your savings grow with our competitive interest rates.
• Convenient Banking: Enjoy easy access to your money 24/7 through our digital banking solutions.
• Secure Transactions: Rest easy, knowing your money is safe with our robust security measures. Visit jncb.com/Support/Security/Security-Guarantee for more.
• 24/7 Customer Support: Have banking questions? Our friendly customer support team is here to help! Live chat with them on jncb.com or call 888-NCB-FIRST (622-3477) to reach our Customer Care Centre.
Got Questions? We've Got Answers.
1. Can I reactivate my account online? Absolutely! Just make a transaction on our online banking platform or the NCB Mobile App to reactivate an inactive account. If your account is dormant, you'll also need to make an appointment to visit a branch at jncb.com/branches or send a certified letter of instructions and certified copies of your updated KYC documents via registered mail and use our video verification service on remoteonboarding.jncb.com if you are overseas (you can call us at 888-NCB-FIRST if you need guidance with this).
2. Do automatic transactions stop my account from going dormant? No, after you set them up, they are seen as bank-initiated actions, not customer actions, so they won't prevent your account from becoming inactive or dormant.
3. How can I keep my account from becoming dormant? Just make regular transactions via online banking, the NCB Mobile app, with your NCB Visa Debit card or at one of our branches
4. How do I update my KYC information? Visit us in-branch or send a certified letter of instructions and certified copies of your updated KYC documents via registered mail and use our video verification service on remoteonboarding.jncb.com if you are overseas (you can call us at 888-NCB-FIRST if you need guidance with this).
