Resolution Underway for Uber Visa Debit Card Transaction Discrepancy
30 Oct 2024
Kingston, Jamaica – October 30, 2024: National Commercial Bank Jamaica Limited (NCBJ) has identified and is actively addressing a technical issue affecting Uber transactions made by some customers using their Visa Debit cards. This issue resulted in certain transactions not being charged to customers’ accounts leading to unpaid balances and in some cases potential fraudulent activity/scams.
During our review, we detected unusual activity patterns, including instances where some customers completed an exceptionally high number of Uber transactions—some exceeding 700 rides within a single month—indicating possible misuse or exploitation of the issue. As our investigation continues, we have communicated with Visa Debit customers regarding the funds owed and which will be processed for Uber transactions made. The bank has processed the owed balances where there are funds in the accounts or temporarily placed liens on accounts with insufficient funds until the outstanding amounts are recovered. Accounts flagged for suspicious activity will be blocked pending further review.
We are working closely with Visa to identify and resolve the underlying cause of this issue.
Approximately 1% of our Visa Debit cardholders (over 8,000 accounts) have been impacted, with investigated transactions dating back to the period of May 2024. We understand the importance of maintaining transparency and are committed to updating our customers as new information becomes available. In the meantime, we have temporarily frozen about 300 accounts for further investigation due to unusually high volumes and types of Uber transactions.
Our immediate priority is to ensure that all impacted accounts are accurately reconciled, and customers may contact our Customer Care Centre at [email protected]or
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About National Commercial Bank Jamaica Limited
National Commercial Bank Jamaica Limited (NCBJ) is Jamaica's largest indigenous bank. With 20+ digital and full-service branches across the island, and the largest ABM fleet of 300+ machines, NCB is known as ‘the People’s Bank’ – serving Jamaicans from all walks of life. With roots dating back to 1837, NCB has since grown into a financial powerhouse across the region through its subsidiaries, NCB Capital Markets Limited (NCBCM) and NCB Insurance Agency and Fund Managers Limited (NCBIA). Designated as a Systemically Important Financial Institution (SIFI), NCB safeguards against economic instability by upholding rigorous operational protocols, surpassing regulatory benchmarks and international standards.
For further information, visit www.jncb.com
Contact
Belinda Williams
Lead - Corporate Affairs
[email protected] | CC: [email protected]
