Visa Debit Card Pick-up Schedule

Pick-up Group	Dates for Each Pick-up Phase
NCB Private Banking and NCB Ascend Clients	July 27 – September 4, 2020
Customers islandwide with last names starting A-E	September 7 – 18, 2020; November 16 – 27, 2020; January 25 – February 5, 2021
Customers islandwide with last names starting F-J	September 21 – October 7, 2020; November 30 – December 11, 2020; February 8 – February 19, 2021
Customers islandwide with last names starting K-O	October 5 – 16, 2020; December 14 – 24, 2020; February 22 – March 5, 2021
Customers islandwide with last names starting P-T	October 20 – 30, 2020; December 28 – January 8, 2021; March 8 – March 19, 2021
Customers islandwide with last names starting U-Z	November 2 – 13, 2020; January 11 – 22, 2021; March 22 – April 1, 2021

How to collect your NCB Visa Debit Card

Visit any NCB branch to pick up your NCB Visa Debit card.

When you arrive, tell an NCB representative that you have come to collect your card so you can be ushered into the correct queue. You’ll need to bring along a few things.

Here’s what you need:

Your Midas Card
A Valid Government Issued Photo ID
Your TRN (or Social Security or National Identification card for non-residents).
Your Email Address

You may also need the following if they are out of date or missing from your account details:

Proof of Address
Proof of Income
Contact Information for 2 referees

View Full List

Get the MOBILE APP!

Before you come into branch download the NCB Mobile App from the Google Play or Apple App Store to manage your accounts on the go!

Download App

For your safety:

Remember to wear your face mask, and maintain physical distancing when you come by the branch.

How do I get my new NCB Visa Debit Card?

Visit your preferred NCB Branch or make an appointment* to pick up your card.

Select*, ‘Set Appointment’ below then, ‘Personal Banking’ and you’ll be on your way to getting a debit card that does more! Remember to take along with you, the items listed above. 

Set Appointment

Activate Your Card ASAP!

Your NCB Visa Debit card doesn’t work until you activate it, so don’t wait. There are 3 ways to activate your card. Once you begin the process you will receive a one-time password via text message (SMS) to your mobile and/or via email for verification. Look out for it because it is set to expire quickly for your security. Do not share the password with anyone.

Activate Your Card

Use any NCB iABM in-branch within 3-hours of card collection, visit our website, jncb.com/activate, or call 876-936-4222 and follow the prompts.

Set PIN

Select your 4-digit Personal Identification Number (PIN). Ensure that the PIN you select is easy for you to remember but cannot be easily guessed by others.

Start Using Your Card

That’s it! Your card has now been successfully activated and is ready for use.

For your security please note:

Activation must be initiated by you! We will never call or email to solicit information to assist with activating your card.

You will get a one-time-use activation code via text (SMS) and/or via email for verification once you request it. Do not share it with anyone.

We will never call or email to ask for your account or card information, including your email address, account number, card number, passwords, Personal Identification Number (PIN), or the security code at the back of your card.

If you have difficulty activating your NCB Visa Debit card, notice fraudulent activity, or if your card is lost, damaged or stolen, call our Customer Care Centre at 888-NCB-FIRST (888-622-3477).

Monitoring your transactions regularly will help you identify any unauthorized activity. Use the NCB mobile app or online banking to check on your account whenever, wherever.

Get Your NCB Visa Debit Card